Here, you can find answers to many of the questions that our valued guests (just like you) often ask. If you can't find your question in the list, you may submit a question and we'll do our best to reply promptly and add the question-and-answer to our list. To submit a new question, go to the Contact Us section by clicking on the link located in the About Tab at the top of the page.
Q. I checked my balance after paying at the pump and it looks like I was charged twice. What happened?
A. This is most likely a "block" which is a temporary transaction that occurs when a customer pays with a credit/debit/pre-paid card at the pump. A "block" occurs when a customer first swipes her or his card, and is typically rectified after the customer finishes fueling. The "block" amount is pre-determined by the customer's bank or card issuer, and is based on the average dollar amount of a typical fill-up. Since the amount that is finally charged is not determinable until after a customer pumps fuel, the "block" transaction checks to determine that the card balance is sufficient to cover the amount of fuel to be pumped (not to exceed the pre-determined "blocked" amount.) The block amount will show up on your card/bank account along with the final transacted amount, and, typically, disappears within 24-hours. The time it may take to clear the block is determined by the card issuer. In most cases, the cardholder may not be aware that a block has occurred. However, in certain cases, the temporary block can freeze funds making them unavailable for a short time. Customers can avoid a block by using their card inside and specifying, in advance, the amount of the transaction, thus eliminating the need to hold funds temporarily. If a customer cannot pump all the fuel that he or she has pre-paid inside, the difference will be credited back to the card.
Q. Does Gasby's accept EBT or participate in the Supplimental Nutritional Assistance Program?